Help Center
How can we help you?
Find answers to common questions, manage your account, or get in touch with our support team.
Browse by topic
Bookings & Appointments
How to book, reschedule, cancel, and manage your appointments with artists.
- › Book an appointment
- › Reschedule or cancel
- › Booking confirmation
- › Artist no-show policy
Payments & Billing
Accepted payment methods, deposits, receipts, and subscription billing.
- › Payment methods accepted
- › Deposit policy
- › Request a receipt
- › Subscription billing
Orders & Shipping
Track orders, understand shipping timelines, and resolve delivery issues.
- › Track my order
- › Shipping timelines
- › International shipping
- › Lost or damaged order
Returns & Exchanges
Our return window, eligibility, and how to start a return or exchange.
- › Return policy overview
- › Start a return
- › Exchange an item
- › Refund timeline
Gift Cards
Purchase, send, check balance, and redeem Neylak gift cards.
- › Buy a gift card
- › Check your balance
- › Redeem a gift card
- › Gift card terms
Loyalty & Rewards
Earn and redeem points, understand your tier, and see exclusive benefits.
- › How to earn points
- › Redeem rewards
- › Tier benefits
- › Points expiry
Account & Security
Password resets, account settings, privacy controls, and security.
- › Reset your password
- › Update account info
- › Privacy settings
- › Delete your account
For Artists
Getting started on Neylak, managing your profile, and growing your business.
- › Join as an artist
- › Manage your services
- › Payouts and fees
- › Neylak Accelerate
Still need help?
Contact our support team
Email Support
We respond to all emails within 4–6 hours during business hours.
support@neylak.com
Send an emailSubmit a Ticket
For complex issues, submit a support ticket for detailed investigation.
Response within 24 hours
Open a ticket